Josh Lamb

Senior DevOps Engineer • Cloud Infrastructure Specialist • Systems Administrator

Results-driven technology professional with more than a decade of experience delivering cloud infrastructure, DevOps automation, systems administration, enterprise support, database management, and customer-focused technology solutions. Proven success improving reliability, streamlining deployments, reducing operational overhead, and solving complex technical challenges across SaaS and enterprise environments.

📍 Burlington, Iowa
📧 mail@joshplamb.com
📱 (319) 601-1996

Core Expertise

AWS
Cloud Architecture
EC2 • RDS • S3 • Route53 • IAM • VPC
DevOps
CI/CD Pipelines
Release Automation • Git • Deployment Strategy
Linux
System Administration
Performance • Security • Troubleshooting
DB
Database Administration
MySQL • Backup Strategy • Optimization
M365
Enterprise Support
Microsoft 365 • Active Directory

Executive Summary

Senior DevOps Engineer with extensive experience designing, deploying, maintaining, and supporting cloud-hosted SaaS platforms and enterprise infrastructure environments. Recognized for developing scalable AWS architectures, optimizing deployments, managing production environments, leading technical troubleshooting efforts, and delivering exceptional customer support. Combines strong technical expertise with business awareness, project coordination, and customer communication to drive successful outcomes.

Professional Experience

Systems & Database Administrator | Integrasoft

October 2022 – Present
  • Serve as senior escalation point supporting software, infrastructure, application, and database issues across customer environments.
  • Administer, troubleshoot, and optimize MySQL databases supporting business-critical applications.
  • Coordinate Agile development sprints, software testing, release schedules, production deployments, and hotfix implementation.
  • Reduced recurring support tickets by 42% over a 12-month period through root-cause analysis and preventative fixes.
  • Partner with developers, project managers, and customers to improve reliability, usability, and platform performance.
  • Deliver production releases while maintaining operational stability and customer satisfaction.

Tier 3 Desktop Support | Collins Aerospace

August 2021 – October 2022
  • Provided advanced Tier 3 support for approximately 4,500 enterprise users.
  • Maintained a 97% SLA compliance rate while managing escalated incidents and high-priority technical issues.
  • Resolved complex Microsoft 365, Active Directory, endpoint, authentication, and hardware issues.
  • Partnered with infrastructure and engineering teams to minimize downtime and improve support workflows.
  • Supported deployment, lifecycle management, and maintenance of enterprise computing assets.

DevOps Engineer | Omnna Software

November 2014 – August 2021
  • Architected, deployed, and maintained AWS-hosted SaaS environments supporting customers across multiple industries.
  • Managed AWS infrastructure supporting more than 75 production environments.
  • Maintained 99.95% uptime through proactive monitoring, optimization, and infrastructure management.
  • Automated deployment workflows, reducing release preparation time from 3 hours to just 20 minutes.
  • Implemented AWS solutions utilizing EC2, RDS, S3, Route53, VPC, IAM, and load-balancing technologies.
  • Managed Git repositories, source-control processes, environment promotion, releases, and deployment pipelines.
  • Integrated third-party APIs and supported customer onboarding and implementation projects.

Server Support Specialist | GoDaddy

March 2011 – November 2014
  • Provided advanced support for Linux hosting, DNS, email, web server, and database environments.
  • Resolved more than 8,000 customer support incidents throughout tenure.
  • Troubleshot PHP, MySQL, Apache, DNS, server-performance, and hosting-related issues.
  • Consistently delivered high-quality technical support and customer service.
  • Assisted with escalated support cases and mentoring of junior technicians.

Featured Achievements

Reduced recurring support cases by 42% through root-cause analysis and preventative remediation initiatives.
Supported approximately 4,500 enterprise users while maintaining a 97% SLA compliance rate.
Reduced deployment preparation time from 3 hours to 20 minutes through process automation.
Maintained 99.95% uptime across more than 75 AWS-hosted production environments.
Resolved over 8,000 hosting and infrastructure-related customer incidents.

Core Competencies

AWS Cloud Infrastructure
DevOps Engineering
CI/CD Pipelines
Linux Administration
Infrastructure Automation
Microsoft 365 Administration
Active Directory
MySQL Administration
Release Management
Production Support
Incident Response
Root Cause Analysis
Technical Leadership
Agile Methodologies
Customer Escalation Management

Technology Stack

AWS EC2
AWS RDS
S3
IAM
Route53
VPC
ELB
Linux
Windows Server
Microsoft 365
Active Directory
MySQL
Git
Visual Studio
Redmine
HubSpot
Apache
IIS
DNS

Education

Associate of Arts

Kirkwood Community College

2009